Orders can only be cancelled before they are sent to production. Once an item has entered the production process, cancellation is no longer possible as our products are custom-made to order.
To request a cancellation, please contact us immediately at support@chiku.app with your order number.
We do not accept returns. All our products are custom printed on demand and made specifically for each order. Please review your order carefully before completing your purchase.
We stand behind the quality of our products. If you receive a damaged or defective item, we will provide a free replacement or full refund. To qualify:
If your order cannot be delivered due to an incorrect address or failed delivery attempts, we can offer a reprint (with additional shipping charges) or a partial refund.
For any questions about cancellations, refunds, or issues with your order, please email us at support@chiku.app